Account Setup Page Not Loading / Authentication Error

Community Cloud
1

Hello Streamlit Community Cloud Support,

I am unable to access my Streamlit Community Cloud workspace / My apps page.

After signing in through GitHub, I am repeatedly redirected to a “Set up your account” page. However, the account setup form does not load. The page is mostly blank and there is no Continue/I accept button or account setup form visible.

I have already tried the following:

  • Signed in with GitHub.
  • Signed in using the Google/email associated with my GitHub account.
  • Revoked and re-authorized Streamlit’s GitHub OAuth application.
  • Tried Chrome in Incognito mode.
  • Repeated the login process several times.
  • Confirmed that GitHub successfully authorized the Streamlit OAuth application.

GitHub also sent me a security notification confirming that the Streamlit OAuth application was successfully authorized.

The browser console consistently shows the following errors:

Error loading form: Object

Uncaught TypeError: Cannot read properties of null (reading 'getFormElem')
    at onboardingFlow-Bvv2XpW7.js:2:4059
    at y (forms2.min.js:4:28654)
    at Object.success (forms2.min.js:4:29410)
    at k (forms2.min.js:6:8743)
    at Object.fireWith [as resolveWith] (forms2.min.js:6:9497)
    at d (forms2.min.js:7:14566)
    at HTMLScriptElement.c (forms2.min.js:7:20849)
    at HTMLScriptElement.dispatch (forms2.min.js:6:20145)
    at q.handle (forms2.min.js:6:18127)

There is also an authentication-related error:

Connect failed [Native Error: Authentication failed.]

This issue occurs even in Incognito mode, so it does not appear to be caused by browser cache or extensions.

Could you please check my Community Cloud account and the authentication/onboarding state on your side and help restore access to my existing workspace and apps?

I have not deleted or redeployed my existing application.

I can provide screenshots of the blank setup page, GitHub authorization, and browser console errors if needed.

Thank you,
Anmol

2

Hey Anmol, thanks for reaching out and providing such a detailed description (and welcome to the Streamlit community if this is your first post! :balloon:). It seems likely that your issue—being stuck on a blank “Set up your account” page after GitHub login, with console errors about loading the form and authentication—relates to a problem with the onboarding/account linking flow between Streamlit Community Cloud and GitHub. This can happen if there’s a mismatch or stale state in your account setup, especially after changing emails or reauthorizing OAuth, and is not uncommon according to community reports.

Based on the official docs and forum guidance, the recommended steps are:

  1. Log out of Streamlit Community Cloud everywhere (including all browser windows and both GitHub and Google/email logins).
  2. Log in first with your email (using “Continue with Google” or “Continue with email”—make sure it matches your GitHub email), then log in with your GitHub account.
  3. If the issue persists, it’s likely a backend/account state problem that only Streamlit support can resolve. You should submit a support case with your GitHub username and a description of the issue (screenshots help!) by following the process here: How to submit a support case for Streamlit Community Cloud. The support team will follow up directly to help restore your access.

Community members, if you’ve seen this before and have tips or workarounds, please jump in! And Anmol, if you’re comfortable, sharing a minimum reproducible example or your repo link can help others debug similar issues.

Sources: