Fair-use limit exceeded (403) error after logging in from another device

[h01066339616]

Hi, I suddenly got this error on my Streamlit Cloud app:

“Your account has exceeded the fair-use limits and was blocked by the system. Code: 403”

It first happened when I logged in from my iPad. After that, even on my computer, the same error appears.

My app worked fine before. Could you please check my account status or unblock it?

Here is the screenshot:

Thank you!

[Jessica_Smith]

Hey @h01066339616 ,

Sorry you’re seeing this error. You can find your question in the FAQ section here, with next steps to take to reach the support team:

FAQ: 403 error in Streamlit Community Cloud account

Problem When you log into Streamlit Community Cloud, you see a 403 error. Solution Please open a support ticket for our team (and include your GitHub username) by following the process outlined here. Our team will get this issue resolved for you. Resources Streamlit docs: How to submit a support case for Streamlit Community Cloud Streamlit docs: Login attempt to Streamlit Community Cloud fails with error 403

[Mustafa10]

Thanks for sharing this information! This should help anyone encountering the 403 error on Streamlit Community Cloud. Following the support ticket process and including your GitHub username is definitely the fastest way to get the issue resolved.